Privacy Policy
Effective date: 7 January 2025
The My Body Back Project (“we,” “our,” or “us”) is committed to protecting your privacy and this policy explains how we collect, use, disclose and safeguard your information when you use our website to book appointments and subscribe to our appointment alert newsletter.
Please read this privacy policy carefully. By using our services, you agree to the practices described in this policy.
1. Information we collect
We collect the following types of information:
Personal information, collected through Bookwhen, our booking system provider:
- Name
- Date of birth
- Email address
- Phone number
- GP address
- NHS number
- Any further details you choose to provide in advance of your appointment
Non-personal information:
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How we use your information
We use the information we collect for the following purposes:
- Appointment booking: to process and manage your My Body Back appointments.
- Communication: to send appointment confirmations, reminders or updates about your bookings.
- Newsletter subscription: to send you email alerts about when new appointments will be released, if you’ve subscribed.
- Website improvements: to analyse website usage and improve our services.
- Legal compliance: to comply with applicable laws and regulations.
3. Sharing your information
We never, ever sell, rent or trade your personal information. We may share your information with:
- Service providers: our clinic team, made up of professionals bound by doctor-patient confidentiality.
- Volunteers: people who assist in managing appointments and enquiries, under strict confidentiality agreements.
- Legal obligations: authorities, if required by law or to protect our rights.
4. Data security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your rights
You have the right to:
- Access your personal data and request corrections.
- Withdraw consent for newsletter subscriptions at any time by clicking “unsubscribe” in the emails.
- Request deletion of your data, subject to legal obligations.
To exercise these rights, please contact us through our website.
6. Cookies and tracking technologies
We use cookies and similar technologies to improve your experience on our website. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.
7. Third-party links
Our website may contain links to third-party websites. We’re not responsible for the privacy practices or content of these external sites. Please review their privacy policies for yourself.
8. Updates to this privacy policy
We may update this privacy policy periodically. Any changes will be posted on this page with an updated “effective date.” Continued use of our services constitutes your acceptance of the updated policy.
9. Contact us
If you have questions or concerns about this privacy policy or how we handle your data, please contact us through our website.